FAQs

Orders are typically processed within 1 to 2 business days. During peak seasons, processing times may be longer. You will receive a confirmation email with your order details and another email when your order has been shipped.

Yes, we ship across Canada. Shipping rates and delivery times vary depending on the province and the selected shipping method.

Shipping costs are calculated automatically at checkout based on the weight and delivery address. We offer free shipping on orders over $100 CAD within Toronto. For other locations, shipping rates will be calculated at checkout.

elivery time depends on the chosen shipping method:

  • Standard shipping: 3-5 business days
  • Express shipping: 1-2 business days
  • Local delivery (if applicable): X hours/days

Please note that holidays and weather conditions may affect delivery times.

Yes! follow these steps:

  1. Select “Pickup at Hub” when placing your order.
  2. Complete your purchase and wait for a confirmation email.
  3. You will receive another email when your order is ready for pickup.
  4. Visit us with your ID and confirmation email.

You can pick up your order Monday to Friday from 9:00 AM to 5:00 PM.

Due to the perishable nature of our products (cookies, bread, chips, candies, etc.), we only accept returns under the following circumstances:

Damaged or Defective Product: If the product arrives in poor condition or has manufacturing defects.

Order Error: If you receive a different product than the one you ordered. 

If you receive a damaged or incomplete order, email us at info@mex2go.ca with:

  • Photos of the product and packaging
  • Order number
  • Description of the issue

We will get back to you as soon as possible to resolve the issue.

We accept:

  • Credit and debit cards (Visa, Mastercard, etc.)
  • PayPal
  • Other payment methods available at checkout

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time.

ou can email us at info@mex2go.ca or send us a message at 437-955-4704. Our customer service hours are Monday to Friday from 9:00 AM to 8:00 PM.